Privacy Policy
We value your privacy at GroveLedgerStudio
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and specific preferences for your floral requests. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For corporate clients, we may collect extra business information such as company registration details, preferred delivery times, and budget requirements to better tailor our services.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device information, and navigation behavior. We use this data to improve site performance and understand how clients discover our offerings.
How We Use Your Information
We use your personal information mainly to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your preferences, and communicating about your service needs.
We also use information to enhance our services and the website experience. This helps us understand which corporate floral services are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GroveLedgerStudio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information when required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information as it travels between your device and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to render services.
Although robust security measures are in place, no online transmission method is perfectly secure. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as it is needed to deliver our services and meet legal obligations. Retention durations differ depending on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the final service interaction
- Payment records: seven years to meet tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and gain insights into how users interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie preferences through your browser settings. However, disabling certain cookies may impact site functionality. For more information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only GroveLedgerStudio and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect updates in our practices, services, or legal obligations. When we implement significant changes, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
GroveLedgerStudio Privacy Team
221B Baker Street, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, kindly include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.